Where can I place my order?
It goes like this:
- Go to the products in the menu bar and add the products you want to order
- When you have all your desired products in the shopping cart, proceed to secure checkout
- Fill out the checkout form, upload your files and complete your order
Where can I find the delivery times for the products?
With the products you can choose a production time of 3 or 5 business days. If you have hand in your files before 11 a.m. you may count that day as a business day.
I have placed an order, can I still change or cancel it?
No, as soon as you have ordered your order will go into production. But you can always contact us to find out what the possibilities are.
I do not see the size I want or have wishes that are not on the website, are there options for that?
We have more options than you see on the website, request a quotation or contact us.
Do different prices apply when reprinting an order?
No, even if you order the exact same print job again at a later date, you simply pay the price as stated on the website. Production always starts from scratch, the printing plates cannot be reused due to the combined printing process.
I want to see the paper types, is that possible?
Yes, definitely, request a free sample kit and we will send it to you.
I have no idea how to make a print ready file, can POSTFLY make one for me?
Yes you can, feel free to contact us for more information.
What payment options do you have?
You place your order online and pay with your credit card. If you do not have a credit card, please contact us and we can look for a suitable solution.
Where can I find my invoice?
The invoice will be emailed to you after we have received the payment. This will be done to the email address you provided.
Can I pay afterwards?
No, you order online and pay with a credit card. If you do not have a credit card, please contact us and we can look for a suitable solution.
I have received a reminder, an exhortation or a summation for an invoice, what about that?
If your invoice has not been paid according to our system, you will first receive a reminder from us. If we do not receive a response or payment, a exhortation will follow and then a summons. If you feel it is not right, please contact us right away.
What is the delivery time of your products?
With the products you can choose a production time of 3 or 5 business days. If you have hand in your files before 11 a.m. you may count that day as a business day.
At what time will my order be delivered?
We use a courier, DHL, PostNL and DPD, depending on the order we take the most suitable shipping option. It is therefore difficult to indicate the time in advance, normally deliveries are made on business days between 8:00 and 18:00. We do have options such as DHL Express, to see if it is suitable for your order, it is best to send us an email.
Can I also have my package delivered abroad?
Yes, there are options, please contact us to discuss this. The shipping costs and delivery times depend on the country of destination and the weight plays an important role in this.
Can my order also be sent directly, incognito to my customer?
Yes, please contact us to arrange it.
Can my order be delivered to multiple addresses?
Yes that is possible, please contact us tso that we know what needs to go where, there is an additional cost.
Do you also have the option of express delivery?
Sometimes that is indeed possible, but unfortunately not always. Please contact us to discuss the possibilities.
300 gr mat
A paper with a matte appearance. Very suitable type of paper for photos, for example, because of the smooth structure. This paper is not suitable for stamping.
300 gr ECO
FSC certified, paper with an ecologically conscious appearance. This paper is suitable for stamping.
170 gr ECO
FSC certified - light uncoated paper, paper with an ecological, environmentally conscious appearance. This paper is suitable for stamping.
135 gr Gloss
Glossy white paper MC satin - light, flexible paper.
115 gr Blueback
Due to the blue back, the poster is not translucent and can easily be pasted over something. Ideal for outdoor promotions.
400 gr Mat
MC matte - top quality paper - very firm cardboard feel.
Cold Foil
Sturdy 350 gr sulphate cardboard + finished on both sides with matte dispersion varnish and on one sidd with cold foil, which makes it possible to provide metallic effects.
What is resolution?
Resolution equals the quality of the image. Resolution is expressed in dpi (dots per inch). The higher the number of “dots” per inch, the sharper and higher the quality of the image. In order to be able to deliver a good quality of printed matter, we need a file with a resolution of 300 dpi. If the resolution is too low, you will get a blurry or jagged (block effect) result.
For more information on resolution, see "Files" in the menu bar and take a look at the topic about resolution.
What is bleed?
Bleed is 3 mm extra that you have to provide on all four sides of a file to avoid a white edge when cutting.
For more information on bleed, see "Files" in the menu bar and take a look at the topic about bleed.
What is CMYK?
CMYK stands for the 4 printing colors cyan (C), magenta (M), yellow (Y) and black (key) (K).
For more information on CMYK, see "Files" in the menu bar and take a look at the topic about color.
What is ink coverage?
Paper can only absorb a maximum percentage of ink. The maximum ink coverage is 300%.
For more information on ink coverage, see "Files" in the menu bar and take a look at the topic about ink coverage.
What is combined printing?
POSTFLY combines different print jobs from different customers. This way you as a customer can enjoy shared costs. That is why we work with fixed types of paper and quantities.